Prestige Pools Of NC Reviews
Customer Reviews Mean A Lot To Our Business
“Prestige Pools of NC values our relationships with our customers, and we’re grateful for the opportunity to collaborate with you on your pool project. Read our customer reviews to discover pool owners’ experiences working with our dedicated team.
If you’ve enjoyed partnering with us, please share your valuable thoughts in a review. Your support means the world to our business and family. Thank you for allowing us to fulfill your dream of pool ownership!”
—Keith & Sheila Cowell, Owners Prestige Pools Of NC
Client Testimonials
Sarah Litty
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We had a wonderful experience building our dream pool with Prestige Pools. We experienced excellent workmanship and communication throughout the process and our build was on time and on budget. We highly recommend building your pool with Prestige Pools. We love our new pool. Thank you Keith and the entire Prestige Pools team. Also, a special shout out to Bryan for all of his efforts to see our design and vision come to life.
Erin O'Brien
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Everyone at Prestige is the best! We had a wonderful, smooth, and fast experience getting our pool built. From design planning, permitting, construction etc they were there to support every step of the way. We love how our pool turned out. The crew has been working together for so many years and know exactly what they are doing. The timeline was spot on. An added bonus, I was given training and continued support on how to manage the pool. Highly recommend!!
Mounia Madry
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Absolutely the best! Bryan, Sheila and Keith are a pleasure to work with. Great family business, very responsive and always available to help. We signed our contract with Prestige in February for a June dig. Pool was ready to swim by mid-July. We are very happy with our pool, they only use quality materials and equipment with minimal maintenance needed. Very happy customer!
Charlotte Manley
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We have been very pleased with Prestige Pools. Our pool was put in October 2021, so we have not used it yet, but we are excited to as soon as it gets warm. Sheila was able to get us scheduled ahead of time and we really appreciated that. Keith Cowell and his team were very professional, on time, honest and did a great job. I would recommend them to anyone looking for a pool. They have answered all of our calls and emails. A great company and great people to work with. I would invite them all to a pool party anytime we have one.
Robert Esbjorn
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We have been very pleased with Prestige Pools. We moved into our new to us home in September of 2022 and started researching inground pools. There were so many options and lots of reviews and many talks with other companies. From the start of our pool journey Bryan, Sheila, Keith and crew have been awesome to work with. Communications with Sheila was responsive and answered our many questions. They were able to get us scheduled ahead of time and we really appreciated that. Keith Cowell and his team were very professional, on time, honest and did a great job. I would recommend them to anyone looking for a pool. They have answered all of my questions and I asked a lot during each step of the process. Also of note were the reference they provided for concrete and fencing. They have a very smooth process, and we would use them again without hesitation.
Michael Price
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Prestige Pools has been an absolute honor to work with and I cannot recommend them enough! Mrs. Sheila spent probably 30 minutes on the phone answering my questions (and I asked a lot) and never once seemed like i was bothering her. They work quickly, efficiently and their entire team works well together! We have never had a problem with communication with them, they have always responded quickly and been super professional. We contacted a few other companies and Prestige Pools stood out from the beginning by being honest, up front and just overall a pleasure to work with. Mr. Keith spent about an hour with me going over how to properly maintain and keep our pool looking new and also never seemed like I was bothering him. They went above and beyond in every aspect of the process, including fixing a small issue that wasn’t even their fault! I would have no hesitation with using recommending them to anyone. Thank you Prestige pools for our small backyard oasis!
Victor Roa
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Overall, my experience with Prestige Pools was great. Bryan walked me through the quotation process. He was knowledgeable, honest, and respectful. He was available for a quick call to answer any of my questions as I was finalizing my pool design. He made sure the pool we were going with would accommodate the needs for our family. Sheila, was amazing. She walked me through the various iterations that were needed to get everything approved by Wake County permitting. She was able to get us on the schedule alot sooner than we expected and it gave us an additional 2 months of swimming. Lastly Keith, it shows a company's reputation means something when the owner of the company is doing your pool installation. Keith was there on day one for the walk-through of the construction and on the last day to review the pool maintenance with me. He was always responsive when it came to any questions or issues I had. He made sure everything was done correctly and that we were completely satisfied with his company's work. I met with several companies before making the decision to go with Prestige Pools, but I am glad that I did. Great company to hire and people to work with.
Van Morgan
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Our family simply could not be happier with our pool and it may not have ever happened if it weren't for Prestige Pools. Before we could get a pool, we needed to move a septic tank which required an analysis from a group of soil scientists and multiple approvals from Wake County and the Town of Apex. All of this had to be done during the height of the pandemic when most people were working remotely. Prestige Pools made countless phone calls on our behalf overseeing the entire process far exceeding what many would do for a customer. These were unprecedented times and they understood that and worked accordingly. Once approvals were received they worked with all parties helping to coordinate the entire project and ultimately delivered a product that exceeded our highest expectation. You can trust Prestige Pools to do a great job. They are trustworthy and talented people and the owners of the company are very hands-on. Our family is beyond happy with our pool and we look forward to many fun summers ahead!
Kevin Teasley
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Prestige Pools of NC was phenomenal throughout the build process. From the initial contact,just the design and contract phase, and throughout construction I knew exactly what to expect from cost to timing and what would be happening. Keith and team are extremely efficient and always on time. I was amazed at the speed, efficiency, and quality with which they worked each time they arrived. The entire team was always very helpful and answered any questions I had. During the process, we were also building a garage adjacent to the pool, which caused me to have to delay Prestige many times, but they never complained and were always willing to work with us. Sheila was always very quick to respond if we ever had questions. They have gone above and beyond during my project even coming out on an emergency before the pool was completed. One of the pool walls was damaged during the grading process by another company but Keith and team came out very quickly and fixed the wall and damaged light so we could continue the project. There were some minor issues after the hard freezes we had and they came out immediately to fix them. At the end of the project, Keith took me through "Pool School" and explained everything to me in a way that I completely understood. We could not be more happy with our pool builders and cannot wait until we can jump in! Thank you, Prestige Pools of NC for making our dream become a reality!
Sandon Nachmann
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Amazing experience from beginning to end. From initial design, construction, taking care of all paperwork and permits, always very responsive to any questions or emails. Would definitely recommend Prestige to anyone looking for a pool!!
Ann Hinson
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Keith and Sheila were able to work with us and install a custom sized pool during our new home construction. They have been great to work with and quick to respond. Our pool is beautiful!!
Amber Hudson
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We recently had Prestige install a 14x28 in ground vinyl pool. They were phenomenal through out the entire process, kept us informed, and did such quality work. We would recommend them 100%.